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Contact Us

Our team can help you with all your banking needs

Locate a branch or ATM

We have 3 conveniently located branches and access to over 3,500 ding free® ATMs across the country.

See which are close to you.

Credit card support

For account inquiries, to check your balance or report a missing card, please call our Administration Centre.

Phone: 1-888-000-0000 

General inquiries or schedule an appointment

Our team is happy to help you with everything from daily banking to borrowing, investing and much more!

Phone: 1-888-000-0000

Report a lost or stolen debit card, or suspicious activity

Can't find your card? Have you noticed any unauthorized activity on your account? Call us.

Phone: 1-888-000-0000

Top Questions

You've got questions, we've got answers.

What are my branch hours?

Visit our ATM & Branch Locator page to find your branch's hours.

How do I activate my new card?

Once you receive your card in the mail, visit samplesavings.com/activate and enter in your card number.

What are the current rates at Sample Savings?

See our Rates page for an updated list of mortgage, credit card, bank account and savings account rates.

What happens if I get a suspicious email or text from Sample Savings?

Samples Savings will never send you an unsolicited email or message asking for any confidential information – this includes information such as your PIN, password or card numbers. If you do receive an email of this nature, please report it. If you think you have been a victim of fraud or have any unknown transactions on your account, please let us know.

How do I complete a direct deposit form?

Download our Direct Deposit form. Next, complete the form (digitally – save as a PDF and print) and attach a void cheque. If you do not have a void cheque, please include your account number, financial institution number and branch transit number. Lastly, send the completed form to the payer.

How do I order new cheques?

You can now order cheques within Online Banking.

  • First, click My Accounts.
  • Next, select your bank account, then click Order Cheques.

​Follow the prompts to submit your order.

Contact us

Questions? Comments? Kudos? Please contact us by filling out the form below.

A member of our team will get back to you within two business days.

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