Visit our ATM & Branch Locator page to find your branch's hours.
Our team can help you with all your banking needs
You've got questions, we've got answers.
What are my branch hours?
How do I activate my new card?
Once you receive your card in the mail, visit samplesavings.com/activate and enter in your card number.
What happens if I get a suspicious email or text from Sample Savings?
Samples Savings will never send you an unsolicited email or message asking for any confidential information – this includes information such as your PIN, password or card numbers. If you do receive an email of this nature, please report it. If you think you have been a victim of fraud or have any unknown transactions on your account, please let us know.
How do I complete a direct deposit form?
Download our Direct Deposit form. Next, complete the form (digitally – save as a PDF and print) and attach a void cheque. If you do not have a void cheque, please include your account number, financial institution number and branch transit number. Lastly, send the completed form to the payer.
How do I order new cheques?
You can now order cheques within Online Banking.
- First, click My Accounts.
- Next, select your bank account, then click Order Cheques.
Follow the prompts to submit your order.
Questions? Comments? Kudos? Please contact us by filling out the form below.
A member of our team will get back to you within two business days.